TERMS OF USE:

By purchasing a product or service via this site, it is assumed that you have read and agreed to our policies.


Online Classes

Please note that there are no refunds available for online class purchases (whether live, pre-recorded or PDF-based). If you cannot attend a live class, you may choose to attend at the next class date, or gift your spot to a friend.

Please respect copyright laws and do not share any material that you have purchased from YancyLael.com without permission.

 

Returns & refunds

You may return an item within 14 days. Buyer is responsible for return shipping. You will be refunded the price of the item. Shipping costs cannot be refunded. 

Please note: If you choose to refuse a package, that will NOT secure you a refund.

If you request a personalized message in autographed books, these cannot be returned/refunded. Books that have been damaged or obviously read will not be refunded. 

Please remember, we cannot be held responsible for any losses or damages occurring during transit of products. If you want to purchase postal insurance, please contact me at info@yancylael.com before you make an order.


PRIVACY & SECURITY:

Your name and email will never be shared or sold. I respect the privacy of my customers and clients. Please also be assured that your credit card information is safe. All orders are processed via Stripe.com, which, like PayPal, hides all credit card information from vendors. Your credit card information is safe and secure.


SHIPPING

Items will be shipped within 5 business days of receiving payment, unless otherwise noted. Listings for pre-orders will indicate approximate shipping dates. 

Please remember, we cannot be held responsible for any losses or damages occurring during transit of products. If you want to purchase postal insurance, please contact me at info@yancylael.com before you make an order.

Shipping charges, when applicable, include the packaging (boxes, supplies, etc.). Shipping & handling overages in excess of $1 will be refunded.

INTERNATIONAL CUSTOMERS: Please be aware of your country's customs regulations. We cannot be held responsible for any international taxes, customs fees, and/or seizure of packages by customs officers.  At this time, we only ship to U.S. and sometimes Canadian residents. Please take note of shipping notes on each product page. If you live outside the U.S. and are interested in purchasing an item, please email info@yancylael.com. 


Copyright information

Please respect copyright laws and do not share any materials you purchase from YancyLael.com. All images and content belong to Yancy Lael unless otherwise. Do not use or repost without permission. Contact info@yancylael.com for more information. Thank you for respecting authors' and artists' intellectual property. 


THANK YOU FOR YOUR patronage!